1.1 The use of services provided to the visitor/user/ customer, by the company named under the name «Top Class International» (Tsimiski Street no. 34, Zip Code 54623, Thessaloniki, VAT number 046719292, requires your unreserved agreement with this Privacy Statement. Therefore, the visitor/user/customer should carefully read the contents of this policy. If you do not agree or do not consent to this privacy statement, you should NOT make any use of the services provided by the Company.
1.2 The Company respects your privacy and fully complies with the Greek and European GDPR legislation regarding the collection, processing and protection of your personal data. This Privacy Statement informs you of our privacy practices and the choices you have in your discretion on the manner information about you is collected and how it is used.
2. PURPOSE OF THIS DECLARATION OF PRIVACY
2.1 This Privacy Statement applies to all websites, domains, services, applications, and products owned by the Company.
2.2 The Company collects, exports and uses personal data to provide its services in a better way and to personalize your experience and interaction with the Company. This is made upon prior proper alert securing consent provided by you and with the necessary procedures of data protection authorities, where appropriate.
2.3 The Company may collect personal data from you on the purpose of completing various transactions, such as:
- Creating profiles and user authentication (username, password etc)
- Processing requests for information
- Subscriptions to marketing or support services
- Recruitment or collaboration requests
- Product and marketing messages.
Additionally, the types of personal information you provide to us may include:
Identity and communication information such as your full name, father and mother name, address, phone number (mobile / fixed) and your e-mail address, financial information such as your bank account/IBAN number and/or your credit/debit card number or other pricing information, an ID and/or passport number, other unique information such as user IDs and passwords, product and service preferences, communication preferences, educational and work background and data related to your interest in employment, in some cases the Company might be provided with your company contact details of a designated entity within the company or your company (as a member of the IT department).
2.4 If you post, comment, express interest or complain or share personal information, including photos, in any public forum on a Company site, social network, blog or other forum of this kind, you must be aware that any information you submit may be read, collected or used by other users of these forums and can be used to communicate with you, send unsolicited messages or for purposes that are not controlled either by you or by the Company. The Company is not responsible for the personal information you choose to submit to such forums.
2.6 The Company also collects information from sources that are publicly available or commercially available and are believed to be reliable. This information may include your full name, address, e-mail address, preferences, interests, and demographic/profile data. Information collected by the Company from its public or commercial sources may be used along with the information it collects when you visit its Web sites.
3. PROTECTION OF PERSONAL DATA AND DATA PROTECTION
We collect and process your personal data only when this is absolutely necessary. We will never sell, rent, distribute, or disclose your personal data in any way unless the law requires it.
If you are under 16 years of age, YOU ARE OBLIGED to have your parents’ consent before using the services of this site.
4. RELEVANT LEGISLATION
Along with our company’s internal IT systems, this site is designed to comply with the following laws/regulations regarding the protection of user’s personal data:
i. EU Data Protection Directive 1995 (EU DPD)
ii. General Data Protection Regulation 2016/679 / EU on General Data Protection of the EU (EU GDPR)
5. PERSONAL INFORMATION COLLECTED ON THIS SITE AND WHY WE COLLECT IT
The Company collects personal data of its users/associates/clients only when they voluntarily provide them. Personal information is the information that can be used to identify or communicate with a person and other information about that person. The administrator may use this information for information purposes or to make proposals for new offers unless the latter wishes not to do so. The webmaster will NOT make available for sale or otherwise transfer or disclose personal information of the customers to third parties not related to the Company without the consent of the customer, except for the application of relevant legal dictates and to the competent authorities alone.
A. We collect the basic information from you when signing up for our newsletter. This information includes your name and your e-mail address. We also record your e-mail address and any other information provided to your email provider (Gmail, Outlook, Yahoo! Mail, etc.) when you contact us. Along with these, we also keep notes or details explaining what you asked for and how we responded when you contacted us.
B. This website collects and processes personal information for the following reasons:
Tracking Website Traffic Like most sites, this also uses Google Analytics (GA) to track user activity. We use this data to determine the number of people who use our site to better understand how they find and use our webpage and to see their course on the site. Although GA records data such as your geographic location, your device, your web browser, and your operating system, none of this information makes you personally familiar to us.
GA also records your computer’s IP address, which could be used to identify you, but Google does not provide access to it. We believe that Google is a third data processor that is compliant with the requirements of European legislation.
Forms of communication and e-mail links If you choose to contact us using a contact form or an e-mail link, none of the data you provide will be stored from this site or transferred or processed by any third party as described below in the section “Our third-party data processors”. Instead, these data will be sent to you via an SMTP protocol (Simple Mail Transfer Protocol). Our SMTP servers are protected by a TLS security protocol (sometimes known as SSL), meaning that email content is encrypted before being sent over the Internet. The content of the e-mail is decrypted by our local computers and devices.
6. NOTIFICATION OF DATA IN THIRD PARTIES
Services, tools and third party widgets we use
Below you can find the list of all third-party tools, services and widgets we use, as well as links to information about managing your data from these services.
Google Analytics – We use Google Analytics to track the core statistics on our site. For more information about how Google manages your personal data, please go here.
Google Tag Manager – We use Google Tag Manager to manage analytics and advertising tools on our site. For more information about how Google manages your personal data, please go here.
MailChimp – We use MailChimp to create our newsletter and marketing emails, as well as to list all our subscribers (registered users of our newsletter). For more information about how MailChimp manages your personal information, please go here.
7. NEWSLETTERS, MARKETING E-MAILS AND COMMUNICATION
Users may be asked to subscribe to our newsletter by providing their name and e-mail address to access articles, videos and/or e-books. The e-mail addresses we receive from our users upon registration will only be used for the purposes of the site without compromising users against spam.
The subscriber can be deleted from our newsletter database at any time by e-mailing us or by clicking on the “unsubscribe” link below each newsletter that we send it to.
All e-mails and names are organized through the third-party service called MailChimp, for which you can read more. The company complies fully with the new GDRP regulations.
8. SAFETY OF YOUR DIGITAL IDENTITY
Creating a digital identity requires dedication. These are the ways we help you protect yours.
Secure communication channels: We encrypt personal data provided through web forms using up-to-date standards to prevent the transmission of transmitted information.
9. DATA SECURITY BREACH
For any personal information you store in our database, all necessary steps will be taken to secure them.
We will report any unlawful violation of the database of this third party data processing site or database to anyone and to all relevant stakeholders as well as authorities within 72 hours from the violation if it is obvious that the personal data that is stored in recognizable form, have been stolen.
To stop receiving newsletters, promotional e-mails, and to stop any communication with us, simply click on the “Unsubscribe” link at the end of each newsletter and all your personal data will be automatically deleted at that time. You also have the ability to edit your personal information, as well as select the e-mails you want to receive from our site if there are more than one newsletters or e-mail campaigns.
Note: If the link at the end of our newsletter does not work properly or has problems, please let us know about your data being deleted or processed, and we will make sure that you make the necessary changes or delete your data within 48 hours.
Your IP address as well as cookies are collected by third-party services, including Google Analytics and Google Adsense. Both services comply with GDRP regulations and all data on our site is automatically deleted every 38 months. You can read about how Google services collects your personal data here, as well as how your Google Analytics data is automatically deleted here.
We provide you with the tools to control your account information and guidance on how they are used. Just access your account or contact us to view and update your account information, such as your name, email address, social network links, password, description and photo.
View and update your communication preferences for receiving account-related messages.
The Company is committed in resolving complaints relating to confidentiality and the collection or use of personal information.
The Company is further committed in reporting any unresolved privacy complaints by EU citizens or residents about transfers of their personal data within the authorities to an independent dispute resolution mechanism.
If you want to find out if you are a subscriber to our newsletter and wish to receive a copy of the file with your stored data (e-mail, registration date, internal number in our system, text formatting, html-plain text ), send an e-mail to email@example.com.
If for any reason, at any time, you want to delete any information, and of course your e-mail address, please send an e-mail to firstname.lastname@example.org, on the subject of “Right to oblivion”. We will delete all information for you and we will confirm the operation by e-mail you receive the next business day.
We will respond to all requests, questions or concerns within thirty (30) days.
In addition, you can contact us through the contact form.